An IT communication breakdown

Here’s the situation….

Person X in our office asks Artist X to design a product.
Artist X uses Illustrator CS3 (v13) to design the graphics for the product.
Artist X sends the design file to Person X who then forwards the file to Print Shop X (the printer/manufacturer).
Print Shop X is still using Illustrator 10 (how they stay in business I don’t know).
As you might have guessed, Illustrator 10 will not open the newer CS3 files.
Person X then tries to find someone in our office with Illustrator 10 so they can try to open the CS3 file.

If you followed that – here’s where the breakdown occurs… if Illustrator 10 won’t open an Illustrator CS3 file at one office – why would it open it at another office?

The key to the solution is – open the file in the original CS3 and save it as an Illustrator 10 file instead of the default CS3 file.

Then everyone can be happy again.

So for the two of you who followed that – thanks for letting me vent. 🙂

Related::
Adobe Illustrator CS3
Tech Note :: Unable to export CS2 or CS3 file to previous Illustrator version
Tech Note :: Unable to save CS to previous Illustrator version

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Jonathan Blundell

I'm a husband, father of three, blogger, podcaster, author and media geek who is hoping to live a simple life and follow The Way.

5 thoughts on “An IT communication breakdown”

  1. I got it. Who’s the other one?

    Why is it that printers always seem to run not one, but three or four versions slower than everyone else on software?

  2. I got it. Who’s the other one?

    Why is it that printers always seem to run not one, but three or four versions slower than everyone else on software?

  3. Same song different verse…

    Person A makes a spreadsheet in Excel 2007, and saves it as a .docx file, emails it to Person B and then goes on vacation. Person B has Excel 2003 and can’t open a .docx file. Person B moans and cusses when they realize that nobody in the office can read the spreadsheet!

  4. Also sounds like you guys are using the wrong company to do your printing. Let me know if you want a recommendation.

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