Ustream videos not working? – Fixed!
The Ustream Black Box (no video loading)
While trying to watch a conference via Ustream, I found a horrible discovery — the site would no longer load video.
I tried Internet Explorer (IE8), Firefox and Chrome. Nothing.
After numerous Google searches, I was still out of luck.
No video on the site would load.
YouTube worked. Vimeo worked. Facebook video worked.
But no Ustream. Nothing but a black box appeared in place of the video.
To cut to the chase, I figured it had to be something with the Flash plugin. So I reinstalled it.
Still nothing!
Finally, I remembered a little known settings page for Flash:
http://www.macromedia.com/support/
documentation/en/flashplayer/help/settings_manager04.html
There’s a setting on the 2nd tab that makes all the difference.
On the Global Storage Settings tab, be sure that “Allow third-party Flash content to store data on your computer.” is clicked.
Allow third-party Flash content to store data on your computer.
If it was unchecked, click it, then click to another tab to “save it” and then refresh your Ustream.tv page.
Viola! Hopefully that should be your fix.
If this doesn’t fix your problem, Ustream offers very limited help files but suggests you check your firewall settings if you’re still not getting video.
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Thanks for joining in the conversation!
Man, you sure saved me countless minutes trying to troubleshoot this one! Just last week, when I was running some spyware/malware checks to be sure my system was up to snuff, I disabled all the non-critical (I thought) Flash stuff in both Firefox and Chrome. Like you said, nothing in the Google searches — until your post showed up. Thanks! (Double-thanks!)
Glad I could help!
Digite seu comentário aqui.Thank you, for months I'm looking for a help on several site even on ustream and no help, but you really went straight on the set!
So glad I could help!
Once again, I was seething to the brim with frustration until I somehow found this fix.
Although, I’m not terribly comfortable with this “third party data” being stored on my computer. Do you know if there’s a way to routinely clean it out?
Derv, glad to help with your issue. However I don’t know of any sure fire way off hand to clean the data out. I don’t know if it’s storing cookies or something different.
I routinely clean my cookies and such but again, I’m not sure what type of information is being stored.
Thanks!! After hours of frustration searching for a solution, you solved the problem!
Finally, the answer to my frustrations! Thank you!!!!
Cool! YouTube worked. Vimeo worked. Facebook video worked.
Excellent! Glad it worked!
I can’t get the global setting box to accept my command for Adobe Flash Player in Windows 7 …I click the box to allow global setting but the box won’t check and if I click a different tab it still stays unchecked.. and I still can’t get ustream….any ideas. I tried safe mode but it won’t let me go to the website. It is checked on the other pc in the house that is wirelessy attached to this pc and that one is getting ustream
I don’t have any machines running Windows 7, so I’m not familiar with how the settings might differ from Windows XP (if they do). You might make sure you have the latest version of Adobe Flash installed (http://get.adobe.com/flashplayer/). Otherwise I’m not too sure. Perhaps someone else will have an idea or solution.
You might also check to see what size your storage settings are set to. Perhaps it’s set to low so you can’t enable saving data to your computer.
Or check these settings as suggested by another commenter.
http://taylorwebstuff.wordpress.com/2010/03/22/ustream-tv-youtube-video-solving-a-few-internet-tv-mysteries/
Thank you – this worked for me!
Awesome advise I have fought my computer for a week trying to figure out why I could not stream live video. Thank you ,Thank you ,Thank you!!
wow thanks so much for this post.. I only wish I had remembered last week when optimizing things that I had changed this setting for some reason as well.. You literally saved my ability to do my job today as we were required to watch a webcast on ustream and I was seeing black
Thank you so much! This is the only troubleshooting step that actually worked.. spent a lot of time and this one actually worked!
Thank You!
This has been driving me crazy for three weeks and NOBODY has been able to help! It was the ONLY setting I didn’t try, THANK YOU, THANK YOU, THANK YOU!!!! You saved my sanity!!!
So glad I could help you out!
I tried your suggestions it still does not work. Youtube and the other sites work. I see you had a black box where the video is suppose to be, I on the other hand have a complete white screen when I use ustream and others have the same problem. Is there a fix for the white screen with ustream.
Sorry. I haven’t come across that problem – or found a solution.