So moving is no fun – and we’re not even done yet.
Doh! I think we’ve got Laurie fully moved but we’ll be moving my stuff in over the next 18 days or so.
There are definitely some companies who are now on my “avoid at all possible” list.
- U-Haul/Self-storage place on Highway 287 in Waxahachie
- Planet Beach Tan in Waxahachie
- AT&T
We’ve been “fighting” with AT&T since last Tuesday afternoon to get my phone service and DSL moved two miles down the road. I was tried doing the transfer online but they kept forcing me to accept an address with the wrong zip code. So finally after doing some Google searches (the numbers are not online) I was able to track down the proper number to call them with.
I got a hold of someone who assured me everything was inline for the move. My phone line (and DSL) would be cut off on Tuesday and the phone service would be re-established on Wednesday. The DSL was scheduled for installation on Monday (yesterday).
Wednesday afternoon I received a voice mail saying they couldn’t find my home in Cedar Hill.
I wonder why – we live in Waxahachie?!
I had to wait on the phone for 15-20 minutes so I could finally talk to someone and tell them I don’t live in Cedar Hill but in Waxahachie.
I finally thought everything was in line and they told me service should be connected later that day. Of course that didn’t happen.
I came to Laurie’s and the phone was still not working that evening.
I called again on Thursday and waited on hold again – and was assured someone would come to the apartment on Friday between 8 a.m. and 12 noon.
I waited. And waited. Big props to DirecTV though. They also said they’d be there between 8 and 12 and surprise – they were. The satellite service was up and running by 1 p.m.
By 1 p.m. AT&T still hadn’t shown up and I decided it was time to call them again.
I think I ended up talking with someone in India somehow before they gave me a number to “The former SBC, now the New AT&T.”
I waited on hold again and was then sent to their repair service. The repair service told me a ticket had never been filed.
Wonderful.
They promised they’d send someone out the following morning. Finally Saturday morning – four days after it was promised we had phone service at our new place.
Monday afternoon I showed back up at our new place to check the DSL (which we’ve been without since Tuesday evening) and surprise – nothing!
I was on the phone again for another 30-45 minutes trying to explain the situation and get something done.
Finally a manager guaranteed me the service would start on Wednesday (tomorrow) and we would receive a $25 credit on our phone bill for our troubles.
We’ll see tomorrow what happens.
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As for Planet Beach Tan – This doesn’t really have anything to do with moving but it’s happened in the last week or so, so I feel like venting on it as well. I seriously felt like a woman in a mechanic shop. I got the great idea to get a tan before my wedding day and honeymoon. I don’t want to scare people at the resort when I walk around without a shirt on by the hot tubs.
I only wanted a few sessions but somehow ended up with a month membership and $35 lotion.
$35 for lotion?! They looked at me like I was the most backward, hick, cheap guy in the world because I only used $5 sun tan lotion from Walgreens in the past.
Somehow, if I didn’t buy their lotion I didn’t care about my body, my future wedding, marriage, future kids or grandkids. They would all be labeled by my poor decision.
I have to admit. I should have done some sort of research on tanning before I went or took Laurie with me, but I thought, “Heck, how hard can it be. You buy a few sessions and get tan.” But apparently they took me and somehow I ended up paying for way more than I ever expected or will probably ever use.
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As for U-Haul – yeah I don’t even want to go there. But let me just say this, “They don’t know what they’re doing when it comes to renting trailers and such.”
We planned to rent a trailer and because we were told it would connect easily to my pickup truck and/or someone would be available to take care of it if it didn’t.
Well the light kit didn’t work and no one was there who knew anything about it.
I was told to go to Wal-Mart to get it hooked up.
Finally, frustrated after several other issues, I gave up and just spent three times what we had planned with a 22′ U-Haul trailer.
Granted that worked out OK but it was the most frustrating experience ever – well other than trying to move my AT&T service.
So there you have it. My venting over moving.
I think I’m going to do everything I can to just stay in the building we’re in for the next 10 years.
I hear ya.
We had plenty of moving frustrations ourselves.
For example:
Allstate Insurance gets a turkey award for cancelling our new homeowners insurance because they could not locate our new home. After two months of frustrating phone calls to them and empty promises received, we went with another company.
Those tanning people took you! I got 10 tans for $39 with no lotion! ya for Suntanna!
I feel your pain…not on the moving thing, but the lack of customer service thing. Have you ever tried to cancel AOL? The planets have to align correctly, you have to offer up your first born as a sacrifice, and you practically have to cancel the bank account/credit card you allow them to bill from to MAKE THEM GO AWAY!! And if that isn’t enough aggrevation, you are speaking with people in a foreign company who do not understand YOUR accent any more than you understand theirs, so trying to spell out your AOL screen name is just loads of fun. “I’m sorry Meez Vite, did oo saaay “m-eh” or “n-eh”??
AAAAGGGGHHHH!!!!
I feel so much better. Thank you Jonathan.
on Marni’s comment:
I totally understand the AOL thing…I actually had to close my credit card account and open another one b/c of AOL. They kept telling me I had no authorization on the account to close it b/c I couldn’t remember my password..but I could tell them the login, what date and time I opened the account, the social security number on the account, and the mother’s maiden name–but that wasn’t enough information to authorize it!