I’m on a bit of a rant here.
After working late tonight, I decided to stop by a local burger joint to grab a value meal for my evening dinner. I asked for a particular burger and I was told, “Sorry, we’re out of those buns.”
I was taken back and asked her to repeat herself.
Sure enough they were out of the buns needed to make my burger.
I asked what what burger I could have then, and she named off a childs burger, a chicken sandwich, a fish sandwich and a specialty sandwhich.
I was still taken back — a burger joint, at 9 p.m. would not serve me a burger.
I asked if they could simply put my burger on a differnet bun. “No, our manager said those are too expensive.”
WHAT!? Too expensive? Whatever happened to “Have it your way?!”
Maybe I’m expecting too much, but I think if your out of buns for your trademark burger, you should allow a substitute – not complain that another bun is too expensive.
So with my new understanding of what “Have it your way” really meant, I drove down the street and grabbed a What-a-Burger Tripple Meat-Tripple Cheese (Tripple Bypass) Value Meal – and I had it What-A-Sized.
Oh my, a cheeseburger never tasted so good. Well maybe, but after my huge dissapointment from earlier, anything probably would have tasted just as good. When I came home, I went to the companies website to file a complaint.
And what did I find, but the company does not accept e-mails and has no forms for feedback on their website.
Instead, I get three options for contacting them.
Search our Web site:
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For contact information, please use our Restaurant Locator.Contact the Burger King Corporate Office:
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Corporate Headquarters (305) 378-3000
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(Monday-Friday 9 a.m.-5 p.m. ET)Communication with Burger King Corporation is not accepted via e-mail.
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Not only could I not have my burger my way – but I couldn’t contact them my way.
Some one needs to check their slogan and make sure that it’s still company policy.
Advertising “Have it Your Way” is great. I love having it my way.
But instead of getting it my way there – I went to What-A-Burger where I had it “Just my Way.”
Thanks What-A-Burger for standing by your corporate slogan.
And I’m glad to be able to send you my comments my way – by a form on your website or email.